Refund Policy

• Plans are paid by the year and payments are final. We don't refund a plan you no longer want.
• Changing plans mid-year: moving up charges only the rest of your year. Moving down or removing people turns the unused time into credit toward your next payment. Credit isn't paid out as money.
• We refund billing errors: a charge we made incorrectly. Ask in writing within 60 days of the charge.
• Cancel any time and your plan keeps working until the end of the year you paid for, then doesn't renew.

Except for billing errors, we don't refund any payment, including when you stop using NovaMaster, cancel partway through a year, or forgot a renewal. When you move to a smaller plan or remove team members partway through a year, the unused time becomes credit toward your next payment instead of a refund.

These count as billing errors, and we refund the incorrect amount:

• a duplicate charge for the same plan and year;
• a renewal charged after you canceled before the renewal date;
• an amount that differs from the plan, seats and price you confirmed (or the price in effect after proper notice);
• a charge for seats you removed before the renewal date;
• an incorrect charge caused by a fault on our side or our payment processor's.

Within 60 days of the charge, send us a message through Support in NovaMaster while signed in as the shop's owner (or the contact form with the owner's email), with the shop name, the charge date and amount, and what went wrong. We confirm we received it within 2 business days and decide within 10. Approved refunds go back to the original payment method.

Nothing here takes away rights you have under the law where you live.

Use the contact form.